Shipping & Returns

Standard orders are typically processed and shipped within one week of placing order.

  • Made to Order Items will take approx. 10-14 business days (M-F) to fabricate.
  • Ready to Ship Items will dispatch in 1-3 business days (M-F)

If you have a deadline that needs to be met please contact me, as certain times of the year I experience heavy order volumes. Sometimes processing may take longer, however, depending on my ability to meet the prevailing order volume. In the event of shipping delays for any reason I will inform you via e-mail as soon as possible.

Please note that for international orders WudHouse Designs is not responsible for any international customs or duties that may be imposed. Please check with your local customs office about rules and regulations that may apply to you.

RETURNS & EXCHANGES

I work very carefully to ensure each piece is created with great care and quality. All WuDHouse Designs jewelry is handmade and various imperfections make each piece one of a kind. If you don’t absolutely love your new piece of jewelry, I’m happy to offer exchanges, returns or store credit. Please email me at alyssa@wudhousedesigns.ca for more details or to authorize a return.

All return/exchange items must be received by us no more than 7 days after the original delivery date in order to be eligible for a refund.

PRIVACY POLICY

We promise to never sell or release any information you supply during transactions or when signing up for our mailing list.

 

CARE INSTRUCTIONS

With time and exposure jewelry will patina/tarnish. This natural shift in color and finish can be beautiful but if you wish to maintain the original shine, please store your jewelry in an air tight container and use metal specific polishing product as recommended.

REPAIRS

If you have a piece needing a repair, please contact us. Please note that some pieces may require a repair or replacement fee depending on the circumstances.

Professional polishing is also available!

RING RESIZING

I currently do not offer ring resizing. Please be sure to size your finger before ordering any rings from my shop!

 

 

CANADIAN SHIPPING

Shipping is calculated based on rates provided by Canada Post.

All packages are sent through Canada Post with a tracking number and generally arrive within 5 to 14 business days.

UNITED STATES SHIPPING

All packages are sent through Canada Post/USPS with a tracking number and generally arrive within 5 to 14 business days after shipping notice has been received.

Please note that WudHouse Designs is not responsible for any additional duty, taxes, brokerage or other fees that may be charged at the border.

INTERNATIONAL SHIPPING

Unfortunately, we can’t offer shipping outside Canada or the USA at this time. Please contact me directly at alyssa@wudhousedesigns.ca if you have any questions or concerns.