FAQ

Are you accepting custom orders / How do I get on your custom list?

Please check my custom order page for availability. My custom order books typically open up with the release of each of my collections – slots are available by placing a deposit through my website. I do not have a waitlist. As much as I love making special, one of a kind pieces for my clients, I am a one-woman business and I simply can’t accommodate everyone’s requests. I try to make the custom order process as fair as possible to give everyone a chance to get a spot. Take a look at my Custom Orders page for more information about how to get on the list and what the process is like.

Where can I buy your jewelry?

Check out my Stocklist page for shop locations and upcoming markets! Most of my jewelry is only available through my website, etsy shop, or occasionally on my Instagram, @wudhousedesigns. Contact me by email if you are interested in Wholesale!

Can you hold a piece for me / Can I buy a piece before your collection release?

No, I do not accept holds on any pieces I preview on Instagram before my collection is released. The e-commerce platform I use does not reserve listings while they are in the cart and it sells to the fastest person to check out. I can take custom orders to recreate past pieces.

Payment options

Payments can be made via Paypal or with a credit card. If you would rather pay by bank transfer, please place your order by email.

Packaging

All jewellery is carefully packaged in bespoke ‘WuDHouse’ jewellery boxes and tied with ribbon.

Customs Charges

International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. I have no control over these charges.

Order Times

Please see individual product listings for delivery times. Most items are made to order, smaller items can take 2-5 working days, larger items up to 10 working days. If you require an item for a specific date please contact me before ordering to ensure that your request can be met. An email will be sent to confirm dispatch along with a tracking number to allow you to check on your item’s progress.

Website Images

Due to the nature of different screen resolutions I am unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Images are not to scale so please refer to the dimensions given for each piece.

Website Content

The content of this website is copyright © WuDHouse Designs. This includes any text, images or graphics which are used on the website. All jewellery designs featured on this website are the property of Alyssa Howald.